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Privacy Policy for D.O.G Training

Effective Date: [04/03/24]

 

D.O.G Training ("we", "us", or "our") is committed to protecting the privacy and security of our clients' personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

 

Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

 

Data We Collect

We collect and process the following personal data:

  • Personal Information: Names, addresses, contact details (email, phone number), lifestyle information for the sole purpose of building a training plan that suit both you and your dogs needs.

  • Dog Information: Dog’s name, breed, age, training history, behavioural details, medical history (if necessary from their registered Veterinary practice, with your consent) and any other relevant information pertaining to the training needs.

  • Payment Information: Required for processing payments securely.

  • Photos/Videos: With consent, we may use images for social media, marketing, or course content.

 

Children Under the Age of 13

Our website is not intended for children under the age of 13. Individuals under 13 are not permitted to provide any information to or on the website. We do not knowingly collect personal information from children under this age.

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How We Collect Your Data

We collect data through various channels, including:

  • Website

  • Emails - If you choose to communicate with us via email, we may retain your email content, email address, and our responses, applying the same security measures as we do for information received through our website, mail, and telephone. This also applies when you register on our website, sign up for any of our forms using your email address, or make a purchase. We are committed to protecting your email address and keeping it confidential; we do not sell, rent, or share our subscription lists with third parties. Your email address will only be disclosed in accordance with the guidelines outlined in the "Disclosure of Your Information" section.

  • Phone calls and messages

  • Social media interactions

  • In-person consultations and training sessions

 

Purpose of Data Collection

We collect your data to:

  • Schedule and manage appointments

  • Provide training services

  • Send updates about bookings, courses, and relevant dog training information

  • Conduct marketing activities (with your consent)

 

Data Sharing

We only share your data when necessary, with:

  • Payment Processors: To securely process transactions.

  • Scheduling Software: To manage appointments and training sessions.

  • Marketing Platforms: To send newsletters or promotional content (if opted in).

  • Veterinary Professionals: if necessary (with your consent)

 

Data Storage & Security

We store personal data securely using:

  • Encrypted databases

  • Cloud storage with restricted access

 

Data Retention Policy

  • Dog Details and training plan: Retained for up to 10 years, unless requested otherwise.

  • Personal Details: Retained for the duration of active client status, plus one year after the last interaction.

  • Payment Information: Retained as required by law for financial records.

 

Client Rights

Clients have the ability to request access, correction, or deletion of their data via our contact details.

 

Cookies & Website Tracking

Our website may use cookies, analytics, and tracking tools to enhance user experience. These may include:

  • Essential cookies (for site functionality)

  • Analytical cookies (to improve website performance)

 

Legal Basis for Processing Data

We collect and process personal data based on consent provided by clients.

 

Disclosure of Your Information

We value your privacy and only share your personal information in specific circumstances as outlined below:

  • Legal Requirements: We may disclose your information if required to do so by law, in response to a legal request, or to comply with regulatory obligations.

  • Business Operations: Your information may be shared with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and technical support teams. These third parties are obligated to keep your information secure and confidential.

  • Protection of Rights and Safety: We may disclose your information when necessary to protect our rights, privacy, safety, or property, as well as that of our customers, employees, or the public.

  • With Your Consent: We will never share your personal information with third parties for marketing or other purposes without your explicit consent.

We take appropriate measures to ensure your information is handled securely and in accordance with our privacy policies.

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How to Contact Us Regarding Your Data

If you have any questions or concerns about how we handle your data, you can contact us via:

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

 

By using our services, you agree to the collection and use of information in accordance with this policy.

Last Updated: [04/03/2024]

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